SHIPPING INFORMATION

Shipping policies, terms, and conditions

Daniel Chocolates is committed to providing you with our best chocolate and exceptional customer services followed by terms and conditions of shipping below:

    • All rates and pricing are stated in Canadian dollars.
    • All rates and pricing listed below are applied for web orders only. For wholesales, please contact info@danielchocolates.com for more information.
    • All orders are processed and shipped within 2 business days from our factory in Mount Pleasant, Vancouver, British Columbia, Canada.
    • Delivery times apply to business days only. Weekends and holidays are not included.
    • Orders shipped to rural or remote areas may require longer delivery times without notice. 
    • All shipping rates and taxes are calculated per delivery and applied to each shipping location. Please check our rates per locations below. 
    • Surcharge on shipping fees may apply to orders due to unexpected extreme weather in Vancouver and shipping locations. 
    • Rates and shipping policies are subject to change without notice. While we try our best to ensure the accuracy of the shipping rates on our website, Daniel Chocolates reserves the right to contact customers in the event of any errors and mistakes. 

Shipping within Canada

Shipping rates for Daniel Chocolates web orders across Canada are listed below. 

 

Factory Pickup

Regular Posts

Express Posts

Shipping Rates

Expected Delivery

Shipping Rates

Expected Delivery

Lower Mainland

available*

$12

1 – 2 business days

$18

1 business day

BC & Alberta

n/a

$20

2 – 3 business days

$30

1 business days

Manitoba & Saskatchewan

n/a

$25

4 – 5  business days

$35

2 business days

Ontario & Quebec

n/a

$35

5 – 6 business days

$45

4 business days

The rest of Canada

n/a

$38

10 business days

$48

5 – 6 business days

    • Factory pick-up for web orders is only available at our Head Office/ Factory at 88 East 7th Avenue, Vancouver, Canada.
    • Factory pick-up option is available when the shipping address is in Lower Mainland, BC, Canada only. Please allow us 2 business days to process the order. Our system will send you a notice when your order is ready. 
    • Shipping rates are calculated per delivery and are applied during order Checkout.
    • Regular Posts rates are applied to orders initially but the customer can select any other given shipping rate options.
    • The expected delivery times are an estimate only. Please advise assigned shipping company’s website for your information. 

Shipping to U.S

Shipping rates for Daniel Chocolates web orders to the U.S are listed below.

Regular Posts

Express Posts

$40

$50

    • Shipping rates are calculated per delivery and are applied during order Checkout.
    • Regular Posts rates are applied to orders initially but the customer can select any alternate shipping rate options.
    • Taxes and duties on orders shipped to the U.S are at the buyers’ expense and informed to the buyers by the assigned shipping company.
    • Expected delivery times for orders shipped to the U.S vary across the country. Please contact us info@danielchocolates.com for time-sensitive orders before you place an order.
    • Orders shipped to Alaska and Hawaii are only available via Express Shipping.

International Shipping

Unfortunately, we only ship within Canada and the U.S. International shipping is not available.

Free Shipping

    • Free shipping is applied on a per-order basis for orders that have merchandise subtotals from $80, applicable taxes are not included.
    • Free shipping is applied on orders shipped within Canada, except for orders to Yukon (YT), NU (Nunavut), and NT (Northern Territories).
    • No free shipping applied on orders to the U.S.
    • Offer valid on orders placed on danielchocolates.com, not valid in DANIEL stores, or through telephone.
    • Offer not valid on shipments over $599. Please contact info@danielchocolate.com on order over $599.
    • Offer cannot be combined with volume discount and other shipping-related promotions or offers. 
    • Daniel Chocolates reserves the right to select the shipping methods for free-shipping orders.
    • Daniel Chocolates reserves the right to change or cancel any or all promotional campaigns without notice.

Shipping to multiple addresses

Shipping to multiple addresses in one order is currently not available at Daniel Chocolates. Each order should be assigned to one shipping address only. We apologize for this inconvenience.

Tracking your order

    • When an order is placed, an Order Confirmation notice will be emailed to the customer detailing the order and the payment amount. 
    • When the order status is changed from “Processing” to “Completed”, it means the order leaves our factory. Another email confirmation with tracking information will be emailed to the customer.
    • Please monitor the status of your order on the shipping company’s website.
    • Please contact info@danielchocolates.com if you would like us to resend your order’s tracking information.

Order Cancellation

    • After your order has been placed, please call us at (604) 879 7782 or contact info@danielchocolates.com as soon as possible if you would like to make any changes. 
    • Once the order leaves our factory, unfortunately, we are unable to accept any cancellation request.
    • With pickup order, cancellation requests are acceptable within 5 business days with a full refund since the day pickup notice is sent to the customer. After 5 business days, the order is automatically cancelled without refund. 

Return or Exchange

Due to food safety, we apologize that we are unable to accept any exchange or return requests. 

Returned orders

Orders which are unable to deliver may be returned to us by the shipping company. If customers would like to have the order resent, additional shipping fees will be charged at the customer’s expense.

Hot Weather Shipping

Since weather and temperature are significant factors in shipping chocolates, we can not guarantee 100% that the chocolates reach their destination via Regular Posts without suffering or deteriorating due to the heat of the season. Therefore, during the summer (June 1 – September 15), these following shipping methods are applied for web orders:

  • Factory Pick-up:  You can pick up your order at our Head Office/ Factory location at 88 E 7th Ave, Vancouver, BC. 
  • Overnight Priority Shipping Service: Regular and Express Shipping are not available. Ice packs will be added to orders at no charge. 

Please note: 

  • Cancellation requests are acceptable for pickup orders with a full refund within 5 business days, since the day pickup notice is sent to the customer. After 5 business days, the order is automatically cancelled without refund.
  • We recommend against shipping to PO or community boxes. For orders shipped to PO or community boxes, the condition of the order on arrival is on buyer’s risks, we cannot guarantee the condition of the products during hot weather.