Shipping & Returns

Shipping policies, terms, and conditions

Daniel Chocolates is committed to providing you with our best chocolate and exceptional customer services followed by terms and conditions of shipping below:

  • All orders are processed and shipped within two business days from our factory in Vancouver, British Columbia, Canada.
  • All rates and pricing are stated in Canadian dollars.
  • All rates and pricing listed below are applied for web orders only. For wholesales, don’t hesitate to get in touch with info@danielchocolates.com for more information.
  • Delivery times apply to business days only. Weekends and holidays are not included.
  • Orders shipped to rural or remote areas may require longer delivery times.
  • All shipping rates and taxes are calculated per delivery and applied to each shipping location. Check our rates per location below.
  • Surcharge on shipping fees may apply to orders due to unexpected extreme weather in Vancouver and shipping locations.
  • We may temporarily suspend all shipping options when the weather is too warm.
  • Rates and shipping policies are subject to change without notice.

While we try our best to ensure the accuracy of the shipping rates on our website, Daniel Chocolates reserves the right to contact customers in the event of any errors and mistakes.

Shipping within Canada

Notice: The following shipping options may not be available during warm weather.

Area Method Rate Estimate Delivery
British Columbia Regular $10.00  2 – 3 Business Days
Express $17.00 1 – 2 Business Days
Alberta Regular $18.00 3 – 4 Business Days
Express $27.00 2 Business Days
Manitoba & Saskatchewan Regular $20.00 4 – 5 Business Days
Express $28.00 2 Business Days
Rest Of Canada Regular $30.00 10 Business Days
Express $40.00 4 – 8 Business Days

The expected delivery times are an estimate only. A tracking number will be sent to you when your order leaves our factory.

Shipping to U.S

Notice: The following shipping options may not be available during warm weather.

Area Method Rate
US Regular (Not available to addresses located in Alaska & Hawaii*) $40.00
Express $50.00

*Orders shipped to Alaska and Hawaii are only available via Express Shipping.

Taxes and duties on orders shipped to the U.S are at the buyers’ expense and informed by the assigned shipping company. 

Expected delivery times for orders shipped to the U.S vary across the country. Don’t hesitate to contact us at info@danielchocolates.com for time-sensitive orders before you place an order.

International Shipping

We only ship within Canada and the U.S. and cannot fulfill any other international shipping destination. We appreciate your understanding.

Shipping to multiple addresses

Shipping to multiple addresses in one order is currently not available online. Each order should be assigned to one shipping address only. If you want to send your order to more than one address, contact us at info@danielchocolates.com or 604.879.77.82. We will do our best to accommodate your request.

Pickup

Factory pick-up for web orders is only available at our Head Office/ Factory: 

88 East 7th Avenue
Vancouver, BC V5T 1M2

Click me!

Please allow us two business days to process the order. Our system will send you a notice when your order is ready.

If for any reason you want to cancel a pickup order, we offer a full refund when the request is made within ten business days of the pickup notification. Please note that your order will be automatically cancelled without a refund if we do not hear from you after ten business days.

Returns & Exchanges

Due to food safety, we apologize that we are unable to accept any exchange or return requests. 

Orders which are unable to deliver may be returned to us by the shipping company. If the customer wants to have the order resent, the additional shipping fees will be at the customer’s expense.